Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process - helping ensure a shorter cycle, higher close rates, and improved customer retention. Shorten the sales cycle and improve close rates with leads and opportunity management, customizable workflow rules for automated sales processes, quote creation, and order management. Comprehensive reports let you forecast sales, measure business activity and performance, track sales and service success, and identify trends, problems, and opportunities. Microsoft CRM offers a centralized, customizable view of sales and support activity and customer history. Access full sales functionality online or offline with Microsoft Outlook, or work from any location using a Web browser. View, update, and share sales and customer service information across teams and departments. Integrate with Microsoft Office, Microsoft Business Solutions Financial Management and other business systems. Microsoft CRM is designed to meet your budget and support needs for mid-market businesses. LICENSE DESCRIPTION Microsoft Open License is a software volume licensing program designed for corporate, government, charity, and academic customers who order as few as five licenses. After the initial order, customers can benefit from volume pricing for all licenses for the remainder of the term of their Open License authorization number. Open License Business offers savings on estimated retail prices by placing an initial order for five or more licenses or one server processor license. With Open License Business, customers can combine any set of Microsoft products to qualify for the five-license minimum. SOFTWARE ASSURANCE Microsoft's Software Assurance gives you automatic access to new technology and provides productivity benefits, support, tools, and training to help deploy and use software efficiently. With Software Assurance, you receive access to new versions of licensed software released during the term of your agreement to deploy at your own pace. New Version Rights simplifies the procurement process and shortens the business process cycle, allowing you to reduce the costs associated with acquiring new version releases and immediately take advantage of the latest technology. Software Assurance offers greater flexibility in managing technology expenditures by allowing you to spread payments annually. This allows you to reduce initial costs and forecast annual software budget requirements up to three years in advance.