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Description : Microsoft Business Solutions CRM helps mid-market businesses build profitable customer relationships. Integ

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Microsoft Business Solutions CRM Customer Service Standard - software specifications
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Description

Microsoft Business Solutions CRM helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Business Solutions CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET - connected technologies, Microsoft Business Solutions CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows. Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction. Assign, manage, and resolve support incidents successfully with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail. Microsoft CRM includes reports that let you identify common support issues, evaluate customer needs, track processes, and measure service performance. Identify top customers and prioritize service needs with a complete view of accounts, including sales and order information as well as support information. Resolve support issues accurately and efficiently using a searchable, shared knowledge base of KB articles. Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs. Eliminate redundant data entry and streamline business processes through integration with Microsoft Business Solutions Financial Management. LICENSE DESCRIPTION Microsoft Open License is a software volume licensing program designed for corporate, government, charity, and academic customers who order as few as five licenses. After the initial order, customers can benefit from volume pricing for all licenses for the remainder of the term of their Open License authorization number. Open License Business offers savings on estimated retail prices by placing an initial order for five or more licenses or one server processor license. With Open License Business, customers can combine any set of Microsoft products to qualify for the five-license minimum. SOFTWARE ASSURANCE Microsoft's Software Assurance gives you automatic access to new technology and provides productivity benefits, support, tools, and training to help deploy and use software efficiently. With Software Assurance, you receive access to new versions of licensed software released during the term of your agreement to deploy at your own pace. New Version Rights simplifies the procurement process and shortens the business process cycle, allowing you to reduce the costs associated with acquiring new version releases and immediately take advantage of the latest technology. Software Assurance offers greater flexibility in managing technology expenditures by allowing you to spread payments annually. This allows you to reduce initial costs and forecast annual software budget requirements up to three years in advance.

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Microsoft Business Solutions CRM Customer Service Standard - software specifications