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Description : Microsoft Business Solutions CRM helps mid-market businesses build profitable customer relationships. Integ

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Microsoft Business Solutions CRM Customer Service Module - l software specifications
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Description

Microsoft Business Solutions CRM helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Business Solutions CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET - connected technologies, Microsoft Business Solutions CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows. The Customer Service Module helps customer service representatives deliver stronger, more consistent and efficient support. Create and assign cases for customer service requests and manage those cases from creation to resolution. View and update calendar, workload, and records. Use workflow rules to automatically route service requests and cases to appropriate resources for resolution or reassignment. Easily create and update a library of articles and FAQs. Create, update, and manage contracts. Use customizable templates and send automated responses to customer requests. LICENSE DESCRIPTION Microsoft Open License is a software volume licensing program designed for corporate, government, charity, and academic customers who order as few as five licenses. After the initial order, customers can benefit from volume pricing for all licenses for the remainder of the term of their Open License authorization number. Open License Business offers savings on estimated retail prices by placing an initial order for five or more licenses or one server processor license. With Open License Business, customers can combine any set of Microsoft products to qualify for the five-license minimum. SOFTWARE ASSURANCE Microsoft's Software Assurance gives you automatic access to new technology and provides productivity benefits, support, tools, and training to help deploy and use software efficiently. With Software Assurance, you receive access to new versions of licensed software released during the term of your agreement to deploy at your own pace. New Version Rights simplifies the procurement process and shortens the business process cycle, allowing you to reduce the costs associated with acquiring new version releases and immediately take advantage of the latest technology. Software Assurance offers greater flexibility in managing technology expenditures by allowing you to spread payments annually. This allows you to reduce initial costs and forecast annual software budget requirements up to three years in advance.

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Microsoft Business Solutions CRM Customer Service Module - l

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Microsoft Business Solutions CRM Customer Service Module - l software specifications